Causes Of QuickBooks Payroll Update Error PS038 And Easy Fixes

QuickBooks payroll is a subscription-based service designed especially for small businesses having employees. The software allows sending their salaries via paychecks but sometimes fails due to internal issues. QuickBooks Payroll Update Error PS038 stops you from sending paychecks and downloading new updates for the service. If you also experience this mistake when sending payroll through QuickBooks, this article will assist you in identifying its causes and tried-and-true solutions to eliminate it.

Call 1-855-856-0042 to speak with a QB expert who can provide troubleshooting advice to rapidly resolve the problem.

Reasons

QuickBooks fails to deliver employee paychecks after you receive this error code. The main reasons that encourage the development of this issue are mentioned below-

• Your payroll tax table isn’t updated for a long time and has discrepancies with the actual payroll table.
• Undelivered paychecks have accumulated in your QuickBooks ‘Online to send’ section.
• QuickBooks cannot connect to the Intuit servers while sending employee payroll via paychecks.

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Solutions

The error is generally caused by misconfigured settings and can be removed by configuring them. Here are the methods you need to kick this error out of your QuickBooks-

Method- Find out stuck paychecks and toggle them in your QuickBooks

You may experience this error when QuickBooks already has many undelivered paychecks piled up. You can resolve the issue by finding the checks and removing them from your QuickBooks to ensure you don’t face issues while sending payroll in the future. Use these steps-

• Approach the Edit menu in QuickBooks can click the Find option.
• Navigate to the Advanced tab and tap the Choose Filter option.
• Choose Detail level in the filters list and hit Summary only.
• Go to the Filters list again and click the Online status option.
• Choose Online to send from the options and click Find.
• You’ll see a list of all the undelivered paychecks stuck in the software.

After locating the stuck paychecks, you must follow these steps to remove the issue permanently from QuickBooks-

• Single-click the oldest (first in the list) paycheck stuck in the software and select the Paycheck Detail button.
• Select the Earnings option under the Review Paycheck window and add a new earning item identical to the previous one in the list.
• Hit No if you see a Net Pay locked message.
• Remember to not make any changes in the net pay and tax amounts and tap Ok.
• Click Yes in the Past transaction message and tap Save and close.
• Click the Yes option in the Recording Transaction warning message.
• Go to Paycheck details again and remove the earning item you added.
• Leave the net pay and tax amount unchanged and remove all the stuck paychecks using the same steps. 

If you still fail to send a paycheck, try the next method.

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Solution 2- Download the latest tax table update for QBDT

You must keep the payroll service updates to counter minor issues. Here's how-

• Go to the Employees menu in your QuickBooks and select Get payroll updates.
• Mark the checkbox beside Download exclusive update and select Download the latest update.
• Wait until the service is updated to the latest release.

Conclusion

This blog explains why you encounter QuickBooks Payroll Update Error PS038 while updating or sending paychecks from the software. We hope you apply the techniques included in the blog to avoid payroll errors in your QuickBooks.

Contact a QB support team at 1-855-856-0042 if you face any problems applying the solutions.

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